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Our return policies

If you are not completely satisfied with an item, you may return it within 30 days from date received. Please note: item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging. You must contact us to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our puppy, so that we can continue to improve our service. Returns that are shipped without an Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee.